Return Policy
We want you to be totally satisfied with your purchase. If this is not the case, here is how to complete a return with Southern Gems.
We accept returns within 7 business days of receiving your items. In order to return an item you must contact us via email within those 7 days and we will send you the information needed to proceed with the return. It is the buyer’s responsibility to pay for return expenses including shipping, and we do hold the right to deny any refunds if items are not in proper condition. Refunds will be issued through the original form of payment after the item is received and inspected. Southern Gems Boutique does not credit original shipping charges.
CUSTOM COWHIDE SANDALS OR HEY DUDE SHOES CANNOT BE RETURNED!! WE NO LONGER ACCEPT ANY RETURNS FOR BOTH!!!
All sale items are FINAL. There will be no returns, exchanges or store credit available for sale items.
Exchanges may be possible depending on stock levels, however they are not guaranteed. Please let us know in the email if you are looking to make an exchange.
Items returned for refunds or exchanges must be in NEW condition. This means: unwashed, unworn, unaltered, free of stains (including makeup, deodorant, food, etc.), free of pet hair and smoke free.
Please contact us at southernmadegems@gmail.com and indicate that you would like to make a return or exchange.